Tesla sends Cybercab riders a satisfaction & wishlist survey
Days after paid Cybercab rides began in Austin, Tesla sent riders a satisfaction survey covering wait times, doors, and seat comfort, plus a wishlist section asking for up to three most-wanted features — from heated seats to a tray table. It's an early sign Tesla is moving fast to fold real rider feedback into the robotaxi's cabin experience.
Just days after Cybercab's Sept. 3 Austin launch turned into paid rides, Tesla has been sending riders a satisfaction survey — an early move to gather real-world feedback and refine the service quickly.
The survey's first section asks riders to rate individual aspects of the trip: vehicle availability, wait time, door functionality, the in-cabin touchscreen, the mobile app experience, seat comfort, interior space, ride comfort, cleanliness, and cargo space.
A later section asks riders to pick up to three features they'd most like to see added, from a list that includes heated seats, ventilated seats, fully reclining seats, a tray table, a wireless phone charger, a better sound system, and more storage. Tesla has long refined its other vehicles through iterative software and hardware updates, so the survey results could similarly shape near-term changes to the Cybercab cabin.
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